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Shipping & Delivery Policy
Transparent production timelines, global shipping rates, and automatic Free Shipping eligibility for every purchase at Viraldes Store.
1. Order Processing, Production & Shipping Rates
As soon as you place an order with Viraldes Store, you will receive an automated order confirmation email. Because our sports jerseys, 3D hoodies, apparel, and collectibles are custom-printed and tailored to order, total delivery time consists of Order Processing Time + Shipping Transit Time:
| Destination Region | Processing / Crafting Time | Standard Shipping | Express Shipping | Free Shipping Threshold |
|---|---|---|---|---|
| United States (US) | 2–5 Business Days | 5–8 Business Days $5.99 first item (+$4.00 each additional) | 3–5 Business Days $19.99 first item (+$12.99 each additional) | FREE on orders from $120.00+ |
| Rest of the World (International) | 2–5 Business Days | 7–12 Business Days $7.99 first item (+$5.99 each additional) | 5–8 Business Days $20.99 first item (+$16.99 each additional) | FREE on orders from $150.00+ |
🎉 Automatic Free Shipping Policy:
• United States (US) Orders: Enjoy Free Shipping automatically at checkout when your cart total reaches $120.00 USD or more.
• Rest of the World (International) Orders: Enjoy Free Shipping automatically at checkout when your cart total reaches $150.00 USD or more.
Note: Peak seasonal holidays (November–December) or severe weather events may add 2–5 business days to carrier transit times.
2. Shipment Tracking Information
Once your order has been packaged and dispatched from our production facility, you will automatically receive a shipping confirmation email containing your tracking number and carrier link. You can track your package anytime on our Track Your Order page.
For certain international and domestic logistics partners, carrier systems may take 2–4 business days to display initial scan updates after the tracking number is generated. If you have not received your tracking number within 5 business days of placing your order, please contact us at [email protected].
3. Address Accuracy & Changes Within 24 Hours
Please double-check your shipping address (including apartment, suite, or unit numbers) at checkout. You may modify your delivery address free of charge within 24 hours of placing your order by emailing [email protected].
Please note that we cannot issue a refund if a package fails to deliver due to an incomplete/incorrect shipping address provided by the buyer, if delivery is refused by the recipient, or if carrier tracking confirms the package was delivered to the exact address provided.
4. Multiple Addresses, PO Boxes & APO/FPO
- Multiple Addresses: We cannot split a single order across multiple delivery addresses. Please place separate orders for each destination address.
- PO Boxes & Military Addresses: We support delivery to standard residential/commercial addresses and PO Boxes, but we are currently unable to ship to Military APO/FPO addresses.
5. International Customs, Taxes & Duties
Product prices and shipping fees do not include international import tariffs, customs duties, or local VAT outside the United States. International orders are shipped on a Delivery Duty Unpaid (DDU) basis, and any applicable local customs charges are the responsibility of the recipient in accordance with local import regulations.