Returns, Exchanges & Refunds Policy

1. 30-Day Eligibility for Free Replacement or Full Refund

We guarantee our workmanship 100%. Within 30 days of delivery, we will gladly provide a free replacement or a 100% full refund (including regular-priced and promotional/sale items) if your order experiences any of the following issues:

• The product arrives damaged, flawed, or with manufacturing/stitching defects.
• The print quality, customization (custom name/number), or design is poor or materially different from what was represented on our website.
• You received the wrong size, style, or item compared to your order confirmation.

Because each custom-personalized item is made to order specifically for you, we typically cannot accept returns caused by customer input error (such as ordering the wrong size or misspelling a custom name at checkout) after production has begun. However, if your order was placed within the last 24 hours, please email us immediately at [email protected] and we will modify or cancel it free of charge.

2. Promotional & Sale Items Coverage

All items purchased during promotional events or at discounted sale prices are fully covered under our 30-Day Quality Guarantee for any manufacturing defects, transit damage, or fulfillment errors. If a discounted item arrives damaged or incorrect, you are entitled to a free replacement or full refund of the purchase price paid.

3. How to Request a Replacement, Return, or Refund

1. Contact Support: Email our team at [email protected] within 30 days of receiving your package with your Order ID and clear photos showing the item received, the sizing tag, and the issue.
2. Fast Review (12–24 Hours): Our quality team will inspect your claim within 1 business day.
3. Resolution:
   • For verified quality defects, damaged items, or wrong shipments, no return shipping is required—we will immediately ship a brand-new replacement at zero cost to you or issue a full refund to your original payment method.
   • For approved non-defective returns or exchanges, we will provide the authorized return facility address. Returned items must be unworn, unwashed, and in original condition.

4. Refund Processing & Late or Missing Refunds

Once your refund is approved, it is processed immediately on our end and typically appears in your original payment account (PayPal, Credit/Debit Card, or Crypto wallet) within 3–5 business days.

If you have not received your refund after 5 business days, please check your bank or card statement first, then contact your card issuer as some financial institutions take additional posting time. If you still need assistance, contact us at [email protected] or call +1 (213) 592-2695.

5. Return Shipping & Gifts

For approved returns that are not the result of a Viraldes Store error, customers are responsible for return shipping costs. If you are returning an item valued over $75, we recommend using a trackable shipping service. If the item was marked as a gift when purchased and shipped directly to you, you will receive a store credit for the value of your return.